Terms of service
These Terms and Conditions apply to the use of this website and the sale of any product sold via www.blubambu.co.uk. By placing an order with BluBambu Living you are agreeing to the Terms and Conditions set out here within.
Ordering and Lead Times
All orders placed on this website will be subject to acceptance in accordance with the Terms and Conditions. All orders are subject to availability.
Once you have placed your order you will shortly receive email confirmation outlining the estimated delivery time and full order details. If you have purchased an item(s) in stock, delivery will be arranged within 1-5 working days for Accessories and Small Furniture and up to 15 working days for Large Furniture respectively.
Deliveries to the Isle of Wight and Scottish Highlands, may attract additional delivery surcharges imposed by the courier. We will advise you of any additional charges that may be payable in order to complete your order. Please feel free to email us prior to placing an order with us so that we can provide a full quotation upfront.
For any made to order items, an estimated delivery time of 12-16 weeks applies. Upon receiving your order we will advise you by email a more accurate delivery date subject to our shipping schedule. Most of our furniture collections are handmade in Java, Indonesia. We cannot be held responsible for any unforeseen delays with the arrival of your goods caused by shipping. We will however do our best to solve any problems these delays may cause.
We will store any made to order furniture for a maximum of two weeks once we take receipt of the delivery. Storage beyond this date must be mutually agreed between BluBambu Living and the Customer and a storage fee may apply.
We reserve the right to make changes to our products or discontinue items at any time without notice.
Returns and Replacements
If for any reason you wish to cancel your online order, you can do so by notifying us by email within 24 hours of placing your order and a full refund will be processed within 7 days, assuming no goods have already been dispatched.
Goods already received can be returned providing notice is given to us within twenty-one (21) days of receiving the goods. Goods must be returned within twenty eight (28 days) of receipt.
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. Please note return delivery costs are likely to be higher than the prices we quote for the original dispatch. Items can also be returned in person for free to our showroom, along with your receipt. We reserve the right to pass on any refund processing fee applied by the issuing company.
Please repack your item with care using all the original packaging, or a suitable alternative and return to our warehouse via a courier of your choice, we advise using a tracked service. Goods must be returned in a brand new, saleable condition. You may consider using an online courier booking agent such as ParcelMonkey.com who offer competitive rates and home collections. Please return all items to:
BluBambu
Unit 1 & 2 Minekeep House
Gosport Street
Lymington
Hampshire
S041 9BB
Please note that original delivery charges are non-refundable.
General Notes
In the unlikely event that an item arrives damaged or faulty please contact us within two days, providing photographic evidence where necessary. We will arrange to collect the damaged item and organise a replacement at our own cost.
Any made to order items received carry a 50% cancellation fee against the item cost should you wish to return the item. Original delivery charges are non-refundable and a re-collection courier fee will apply.
Items can be returned in person for free to our showroom, along with your order confirmation.
For any agreed International orders, goods are not eligible for refund or return.
Any items purchased as part of a clearance sale are sold as seen and are sold on a non-returnable and non-refundable basis.
Our Furniture
Handmade from reclaimed materials, any indentations, blocks and fillings are characteristics of the reclaimed wood. No responsibility can be accepted for these variations and we do not select timbers without these imperfections.
Wood is a natural product, therefore, please be aware that timbers may experience movements and cracking throughout its lifetime.
We recommend that you avoid placing your furniture in rooms that may experience extreme temperature or humidity changes, as this may cause excessive timber movements and cracking. Do not place your furniture near heat sources, radiators or air conditioning units and protect from prolonged sunlight. Please also consider under floor heating may have some impact on areas of direct contact.
Product Description
Images displayed online are a representation only and we recommend checking real life samples prior to ordering if you are unsure.
Product Guarantee
Where appropriate we will repair the item free of charge/send a free repair kit; or replace at our discretion within one year of your purchase date or the home delivery date for any made to order items. This offer is provided on the basis that the item has been cared for in accordance with the advice outlined in our Care Guide. Items taken outside the UK are excluded entirely.
In the rare instance that an item arrives damaged or faulty please contact us on 01590 670885 or email info@blubambu.co.uk. We will arrange to collect the damaged item and organise a replacement or a full refund. Note photographic evidence may be required to process your claim. We reserve the right to repair an item rather than replace it.
We cannot be held responsible for stain transfers from products to carpets and recommend the use of carpet protectors.
Payment & Pricing
All prices are inclusive of VAT @ 20%.
For any made to order items we ask for a 40% deposit payable upfront. The final payment balance will be due once your item has arrived in the UK and is ready for delivery. Items must be delivered and final payment settled within 14 days of notification.
All major credit and debit cards are accepted.
Privacy & Data Protection
In accordance with Data Protection Act (1998) we have electronically recorded your personal data (name, address and contact details) for the purpose of processing your order and keeping you up to date with BluBambu news and offers. If you object to BluBambu keeping this information please let us know and we will delete your details. We do not share any personal data with any third parties.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact Information
Questions about the Terms of Service should be sent to us at info@blubambu.co.uk
Our contact information is posted below:
BluBambu Living
Unit 1 & 2 Minekeep House
Gosport Street
Lymington
Hampshire
SO41 9BB
01590 670885
info@blubambu.co.uk
Company Registration No.: 08843379
VAT Number: 229154802