Our aim is to offer peace of mind when ordering online. If for any reason you wish to return your item you can do so providing you notify us within 7 days of receiving your goods.
For Accessories and Small Furniture Delivery Returns
For your added convenience we will happily arrange collection from your home or workplace. Please note that original delivery charges are non-refundable. A re-collection courier fee (£11.95) will be subtracted from your final refund amount. Please ensure items are wrapped carefully and returned in their original condition. Items can also be returned in person for free to our showroom, along with your receipt.
In the unlikely event that an item arrives damaged or faulty please contact us within two days, providing photographic evidence where necessary. We will arrange to collect the damaged item and organise a replacement at our own cost.
Large Furniture Delivery Returns
If for any reason you are not fully satisfied with your item, our drivers will take it away free of charge as long we you inform them before they leave. A full refund will be processed, less the original cost of delivery paid when ordering.
If within 7 days you wish to return the item we can arrange collection from your home. Please note that original delivery charges are non-refundable. A re-collection fee (same rate as the original delivery charge paid when ordering) will be subtracted from your final refund amount. Items can also be returned in person for free to our showroom, along with your receipt.
General Delivery Return Notes:
Made to Order items: A 50% penalty fee will be charged against the item cost should you wish to return any made to order item, unless damaged in transit, or there’s a discrepancy with the original specification requested. Usual conditions apply regarding delivery charges as stated above. Please notify us within 7 days of receiving your order.
Customers are reminded that our furniture is handmade from reclaimed materials and we cannot accept refund requests based on the unique character or markings inherent of reclaimed teak when comparing like for like items.